Return Policy
Stubbs gladly accepts returns of unworn, unwashed, undamaged, unaltered items with original tags attached and/or packaging included that are received within 30 days from the date your order shipped. Refunds will be issued in the form of a Stubbs E-Gift Card which will be emailed to the address on file. Please understand that shipping charges are non-refundable.
Stubbs offers exchanges for the same item in a different size when we are notified of the request within 15 days from the date your order shipped. Please contact us at 662-227-1812 to help process your exchange request.
Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. Once you receive your email indicating your return has been processed, you can expect to receive your Stubbs E-Gift Card sent to your email address on file within 3-5 business days.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Personalized items
- Jewelry
- Hair Accessories
- Items Marked Final Sale
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
Defective Items
- If you have received a damaged or defective item, please contact us at 662-227-1812 within 3 DAYS of receipt to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must provide a photo of the damaged/defective item.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Please note, exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.