Columbia Thistletown
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Estimated Delivery:May 21 - May 25
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Free Shipping: On all orders over $75
We aim to provide efficient and reliable shipping for all our customers. Here are the details of our shipping policy:
Processing Time:
Orders are processed within 1-2 business days after payment confirmation.
Shipping Time:
Standard shipping typically takes 5-8 business days for delivery within the continental United States.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight and destination of the order.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Issues:
If you experience any issues with your delivery, please contact our customer service team via the contact form.
International Shipping:
Currently, we do not offer international shipping.
Thank you for shopping with us! We strive to ensure your gardening supplies reach you in a timely manner. If you have any questions or concerns about your order, feel free to reach out to us.
Returns
- Return Period: You have 30 days from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging.
- Final Sale Items: Please note that items in the [Final Sale Collection] cannot be returned.
Return Shipping
- Free Return Shipping: We offer free return shipping for all eligible returns within the United States. To initiate a return, please contact us, and we will provide you with a prepaid shipping label.
- No Restocking Fee: We do not charge any restocking fees for returned items.
Refunds
***NO REFUNDS ON DIGITAL PRODUCTS***
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
How to Initiate a Return
- Contact Us: Via the contact page with your order number and details of the item you wish to return.
- Receive Prepaid Label: We will email you a prepaid return shipping label.
- Ship Item Back: Place the item securely in its original packaging, affix the prepaid shipping label, and drop it off at your nearest shipping location.